4. PROBLEMS WITH THE SOFTWARE

Game	Contents

If problems arise during the installation or at using the software, we would like to help you gladly. There are possibilities of guaranteeing that the newest games run on your computer properly.
Following these possibilities are specified and should fix the most frequent problems, which can occur when playing the latest games with DirectX.

4.1. Crashes

For games using the most current DirectX version you must guarantee that you have installed the most current drivers for your graphic card. The installation of the most current graphic card drivers can avoided crashes.

At first download the most current drivers of the Website of the manufacturer of your graphic card. At the following you find a list of the Websites of well-known manufacturers:

If thereby the achievement is not improved, you should download also the most current drivers of the manufacturer of the chip set of your graphic card. The chip set of your graphic card is the chip responsible for the graphic transmission, which is on graphic card. Admitted graphic card chips are e.g. Radon (ATI) and GeForce (nVidia). At the following one you find a list of the Websites of well-known manufacturers:

4.2. Sound problems

If there is irregular or coming to a hold sound, you should download yourself and install the newest drivers for your sound card. At the following one you find a list of the Websites of well-known sound card manufacturers:

4.3. Support

Before you contact the customer service, you should read the FREQUENTLY ASKED QUESTIONS (FAQ's ) at the website http://ww2.total.com. This contains answers to questions frequently placed and possibly offers to you a fast and simple solution of your problem. Besides there often the most well-known problems and their associated solutions with the game are specified.
This FAQ page is regularly updated and always at the newest conditions. If the FAQs could not help you for your specific problem, you should visit the forum (community section) and use the forum search. Also other players can help you there for your problem, if you briefly register yourself there and publish your problem.

If all this nothing helps, finally for you remains only the inquiry to our customer service. You should post your problem to the support forums, which you can find at http://ww2total.com within the Support area.

However, please have some working days patience, since depending upon number of inquiries some time up to the answer of your ticket can offense.

Additional you should convey to us the following information:

1. Complete title and version number

2. The exact error message (if available) as well as a short description of the problem.

3. A copy of the DirectX diagnose message. In order to received this, go on START > to RUN , give dxdiag c:dxdiag.txt and presses then the input key. You find the report then direct on the drive assembly C.

If there should be difficulties with the multi-player mode (Multi player), we ask due to the complexity of network plays for additional information:

On use of a modem:

1. Kind of the modem at each end (mark, model, speed, internally or externally)

2. Number of modems

3. Connection (port), on which each modem is configured.

4. Can you use hyper terminals (or another terminal program) with your modem? So you can examine in a simple manner whether your modem is correctly configured.

5. Connection speed

6. Did you checked whether the data compression, error recognition and stream control are deactivated? You find additional information in the manual of your modem.

In the case of use of an external modem:

1. Type of the used serial card.

2. Do you have a 7-part serial cable?

If you in an LAN play:

1. Can you see the other computers in the network?

2. Did you switch all Firewalls and virus scanners off as well as your router (if used) is correctly configured?

3. Kind of the network configuration

4. Mark of the network card

5. Type of the used software as well as the version number